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Store Policy

Payment Methods & Subscriptions

​Thank you for choosing Gopee! We are excited to have you as part of our community.

 

To ensure clarity and transparency regarding our subscription services and privacy policy, we have outlined the below policies.

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Subscription Payment Structure​​​​

Payment Frequency:​​

Our subscription model is designed to provide flexibility and convenience. Depending on the subscription plan you select, you will be billed either weekly or biweekly.​

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  • Bi-Weekly Subscribers: If you opt for a bi-weekly subscription, you will be charged once every two weeks.​​

  • Weekly Subscribers: If you choose a weekly subscription, you will be charged once every week.​

 

For example, if you subscribe for the weekly subscription, you will be charged once per week; a weekly subscriber will pay approximately AED 50 for the single grass patch each week, while a bi-weekly subscriber will pay AED 50 every two weeks.​​​

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Cancellation Policy:

You may cancel your subscription at any time. Please note that cancellations will take effect at the end of your current billing cycle. No refunds will be issued for partial periods.​

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Payment Methods:

We accept various payment methods, including credit/debit cards. Please ensure that your payment information is up-to-date to avoid any interruptions in service.​

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Changes to Subscription:

If you wish to change your subscription plan (e.g., from weekly to bi-weekly), please contact our customer support team at least 48 hours before your next billing date to ensure a smooth transition.​

Privacy & Safety

At Banana Leaf World FZ-LLC operating as Gopee, "we" "us" or "our" are committed to protecting the privacy and security of our customers and website visitors. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

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​Information We Collect

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When you visit our website, we may collect the following information:

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  • Personal information, such as your name, email address, phone number, and physical address, which you provide to us when you place an order or sign up for our newsletter.

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  • Automatically collected information, such as your IP address, browser type, device type, and operating system, is collected through the use of cookies and other tracking technologies.

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How We Use Your Information

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We use your personal information for the following purposes:

  • To process and fulfill your orders. including sharing your information with 3rd party such as shipment and delivery companies.

  • To send you marketing communications, such as newsletters and promotional offers.

  • To improve our website and services.

  • To comply with legal obligations and protect our rights.

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How We Protect Your Information

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We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

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Your Rights

You have the following rights regarding your personal information:

  • The right to access your personal information.

  • The right to correct inaccurate or incomplete personal information.

  • The right to delete your personal information.

  • The right to object to the processing of your personal information.

  • The right to data portability.

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Cookies and Tracking Technologies

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We use cookies and other tracking technologies to improve your browsing experience and personalize our services. You can manage your cookie preferences through your browser settings.

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Third-Party Websites

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Our website may contain links to third-party websites, including shipping and delivery companies. We are not responsible for the privacy practices or content of these websites.

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Changes to this Privacy Policy

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We reserve the right to modify this privacy policy at any time. If we make material changes to this policy, we will notify you by email or through a notice on our website.

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